Ninefold
Update - At this time our team and our Vendor are still working to restore service in APAC 1. The focus is our secondary storage system (used for backups, and templates, there is no risk of data loss), the effect for customers in APAC-1 includes sluggish performance, intermittent network connectivity and delayed snapshots. We will provide further updates as we receive them. As per previous updates please refrain from making changes via portal during this time to ensure stability (backups, cloning, resizing, etc)"
Jan 28, 04:45 UTC
Update - We are still liasing with our vendor regarding this issue. Please continue to refrain from making changes via portal during this time to ensure stability (backups, cloning, resizing, etc).

Thank you for your patience, more updates to come.
Jan 28, 04:02 UTC
Identified - We've had to go back to investigating the issue and have broadened our scope to all of APAC1 (Asia Pacific). We've escalated this to our vendor and are waiting to hear back from them. Please refrain from making changes via portal during this time to ensure stability (backups, cloning, resizing, etc). We are working as hard as we can to get everything running smoothly. We appreciate your patience.
Jan 28, 01:21 UTC
Update - We're still monitoring the issue. If you have any specific concerns, please contact our Ninefold Support team by filing a ticket via the Ninefold Portal.
Jan 28, 00:14 UTC
Monitoring - Some service has been restored and we're continuing to monitor.
Jan 27, 19:58 UTC
Investigating - We're investigating an issue that impacts a few of our customers in the APAC-1 (Asia Pacific) region.
Jan 27, 18:50 UTC
App Deployment Operational
Management Portal Operational
DNS ? Operational
Github Operational
Atlassian Bitbucket Operational
Knowledge Base Operational
ninefold.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jan 26, 2015
Resolved - New app deployments are possible again but we are continuing to monitor with our vendor. Thanks for your patience.
Jan 26, 22:11 UTC
Update - We're still working with our upstream vendor on this issue. We're also changing the scope to all new app deploys in US West, regardless if the customer is new or not.
Jan 26, 21:14 UTC
Update - This issue has been escalated to Priority 1 with our vendor, who are still reviewing logs. We are standing by for a resolution.
Jan 26, 20:09 UTC
Identified - We've identified the issue and have escalated with our vendor. We'll post an update when we have a course of action outlined. As a reminder, app and server deploys work perfectly from accounts that are older than the creation date of January 24th, 2015.
Jan 26, 19:22 UTC
Update - We've narrowed it down to an issue in the US West region only for new Ninefold customers. Thank you for your patience.
Jan 26, 18:38 UTC
Investigating - We're currently looking into an issue where new Rails app deployments are not completing for new Ninefold customers (accounts that were created in the last day).
Jan 26, 18:14 UTC
Jan 25, 2015

No incidents reported.

Jan 24, 2015

No incidents reported.

Jan 23, 2015

No incidents reported.

Jan 22, 2015

No incidents reported.

Jan 21, 2015

No incidents reported.

Jan 20, 2015

No incidents reported.

Jan 19, 2015

No incidents reported.

Jan 18, 2015

No incidents reported.

Jan 17, 2015

No incidents reported.

Jan 16, 2015

No incidents reported.

Jan 15, 2015

No incidents reported.

Jan 14, 2015

No incidents reported.