Ninefold
All Systems Operational
App Deployment Operational
Management Portal Operational
DNS ? Operational
Github Operational
Atlassian Bitbucket Operational
Knowledge Base Operational
ninefold.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 30, 2015

No incidents reported today.

May 29, 2015

No incidents reported.

May 28, 2015

No incidents reported.

May 27, 2015

No incidents reported.

May 26, 2015

No incidents reported.

May 25, 2015

No incidents reported.

May 24, 2015

No incidents reported.

May 23, 2015

No incidents reported.

May 22, 2015
Completed - Maintenance has now been completed. If you happen to experience connectivity issues, please raise a ticket in the Ninefold Portal.
May 22, 13:25 UTC
Verifying - Patching has been completed, our engineers are now running verification tests.
May 22, 12:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 10:00 UTC
Scheduled - We will be undertaking emergency maintenance to patch for CVE-2015-3456 (VENOM).
Impacted Zone: Asia Pacific 1

During this period all servers in this zone will be unreachable.
Our testing suggests that During this 2.5 Hour window each server will be impacted for approx. 30 mins.

There are no actions required by you during or after this process.

If for any reason you feel your service has not resumed in a timely fashion, please raise a ticket (http://portal.ninefold.com/tickets) in the Ninefold portal. Please refrain from using the Portal to start and stop your servers during the maintenance window.
May 20, 00:33 UTC
May 21, 2015
Completed - The scheduled maintenance has been completed.
May 21, 11:31 UTC
Verifying - Patching is complete. The engineering team are verifying the fixes. If you experience any issues connecting to your servers, please raise a ticket in the Ninefold Portal.
May 21, 10:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 10:00 UTC
Scheduled - We will be undertaking emergency maintenance to patch for CVE-2015-3456 (VENOM).
Impacted Zone: Asia Pacific 2

During this period all servers in this zone will be unreachable.
Our testing suggests that During this 3 Hour window each server will be impacted for approx. 1hr.

There are no actions required by you during or after this process.

If for any reason you feel your service has not resumed in a timely fashion, please raise a ticket (http://portal.ninefold.com/tickets) in the Ninefold portal. Please refrain from using the Portal to start and stop your servers during the maintenance window.
May 20, 00:35 UTC
May 20, 2015
Completed - All virtual routers have been restarted. Service is now restored. If you happen to experience connectivity issues, please raise a ticket in the Ninefold Portal.
May 20, 15:49 UTC
Update - We are currently 50% of the way through the virtual router appliance restarts, they are successful so far and are expected to be completed in the next hour.
May 20, 15:01 UTC
Update - Our Engineers have identified an additional restart required of the virtual routing appliances to restore service in the US West zone, This process extends the current maintenance window by up to 2 hours but is essential. Further updates to follow
May 20, 14:11 UTC
Update - Our engineers have advised that a subset of hosts being patched are currently undergoing self checks which are delaying their recovery. A timeframe has not been determined at this time, Further updates to follow.
May 20, 13:05 UTC
Update - All virtual servers have been restarted and our team are working to ensure they are all restored shortly, Our team forecast full restoration in the next 20 - 30 mins
May 20, 12:35 UTC
Update - Engineers are now commencing the restarting of virtual machines in the US West zone. Servers will be brought back online automatically. Further updates shortly
May 20, 12:01 UTC
Update - Our engineers are currently applying the required patch to all hosts in the US West zone, Virtual Servers have not been restarted at this time, further updates to come shortly.
May 20, 11:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 UTC
Scheduled - We will be undertaking emergency maintenance to patch for CVE-2015-3456 (VENOM).
Impacted Zone: US West

During this period all servers in this zone will be unreachable.
Our testing suggests that this process will take 30 minutes

There are no actions required by you during or after this process.

If for any reason you feel your service has not resumed in a timely fashion, please raise a ticket (http://portal.ninefold.com/tickets) in the Ninefold portal. Please refrain from using the Portal to start and stop your servers during the maintenance window.
May 20, 00:37 UTC
May 19, 2015

No incidents reported.

May 18, 2015

No incidents reported.

May 17, 2015

No incidents reported.

May 16, 2015

No incidents reported.