All virtual routers have been restarted. Service is now restored. If you happen to experience connectivity issues, please raise a ticket in the Ninefold Portal.
May 20, 15:49 UTC
We are currently 50% of the way through the virtual router appliance restarts, they are successful so far and are expected to be completed in the next hour.
May 20, 15:01 UTC
Our Engineers have identified an additional restart required of the virtual routing appliances to restore service in the US West zone, This process extends the current maintenance window by up to 2 hours but is essential. Further updates to follow
May 20, 14:11 UTC
Our engineers have advised that a subset of hosts being patched are currently undergoing self checks which are delaying their recovery. A timeframe has not been determined at this time, Further updates to follow.
May 20, 13:05 UTC
All virtual servers have been restarted and our team are working to ensure they are all restored shortly, Our team forecast full restoration in the next 20 - 30 mins
May 20, 12:35 UTC
Engineers are now commencing the restarting of virtual machines in the US West zone. Servers will be brought back online automatically. Further updates shortly
May 20, 12:01 UTC
Our engineers are currently applying the required patch to all hosts in the US West zone, Virtual Servers have not been restarted at this time, further updates to come shortly.
May 20, 11:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 UTC
We will be undertaking emergency maintenance to patch for CVE-2015-3456 (VENOM).
Impacted Zone: US West
During this period all servers in this zone will be unreachable.
Our testing suggests that this process will take 30 minutes
There are no actions required by you during or after this process.
If for any reason you feel your service has not resumed in a timely fashion, please raise a ticket (http://portal.ninefold.com/tickets
) in the Ninefold portal. Please refrain from using the Portal to start and stop your servers during the maintenance window.
May 20, 00:37 UTC