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Past Incidents
Sep 18, 2014

No incidents reported today.

Sep 17, 2014
Resolved - Service is restored. Thank you for your patience and again, an apology for the inconvenience.
Sep 17, 18:11 UTC
Update - The storage issue has now been identified. Servers with attached disks will slowly be coming up. Some databases may need to be reviewed to confirm they are fully operational. We apologize for the inconvenience, and thank you for your patience.
Sep 17, 15:54 UTC
Update - We are currently working with the vendor to address an issue with storage. Those that are affected are those with databases or those with attached disks. More updates to come. If you have any questions or concerns, please create a support ticket. You can also subscribe to these updates by clicking on the Blue button on status.ninefold.com
Sep 17, 15:20 UTC
Update - Virtual servers that do not have attached disks are coming back online. Ongoing investigation with services that may impact our app customers with databases. Update to come within the hour.
Sep 17, 14:33 UTC
Update - The affected network device has now been restored. We are continuing to work on full service restoration. If you need to contact our support team, please file a ticket. Thank you for your patience during this time!
Sep 17, 12:37 UTC
Update - Our engineers have identified an issue with a network device in our US data center. We are continuing to work on restoring services to customers.
Sep 17, 12:17 UTC
Identified - Restorations are on-going, Some customers apps/servers will still have issues at this time. If you need to contact our support team please file a ticket.
Sep 17, 11:17 UTC
Update - To ensure the quickest restoration time possible, please avoid processing commands via the Ninefold Portal (Example:Start, Reboot, Stop) - Ninefold Support.
Sep 17, 10:35 UTC
Update - Our Infrastructure team are currently working to restore service to affected customers.
Sep 17, 10:11 UTC
Investigating - Support & Engineering are currently investigating.
Sep 17, 09:57 UTC
Sep 16, 2014
Completed - The scheduled maintenance has been completed.
Sep 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 UTC
Scheduled - On Monday 15th of September, 2014 at 6pm PST, Ninefold will be releasing an important breaking change to our API that means the Ninefold gem < 1.7.4 will no longer function. If you use the ninefold gem within your environment, please update to version 1.7.4 now, with this simple command:

gem install ninefold
Sep 12, 09:53 UTC
Sep 15, 2014

No incidents reported.

Sep 14, 2014

No incidents reported.

Sep 13, 2014

No incidents reported.

Sep 12, 2014

No incidents reported.

Sep 11, 2014

No incidents reported.

Sep 10, 2014

No incidents reported.

Sep 9, 2014

No incidents reported.

Sep 8, 2014

No incidents reported.

Sep 7, 2014

No incidents reported.

Sep 6, 2014

No incidents reported.

Sep 5, 2014

No incidents reported.

Sep 4, 2014
Completed - Maintenance completed, all affected customer services are verified and back online.
Sep 4, 08:20 UTC
Scheduled - Maintenance will be performed on an individual host affecting a small number of customers. Affected customers have been notified via email.
Sep 4, 05:26 UTC