Service is restored. Thank you for your patience and again, an apology for the inconvenience.
Sep 17, 18:11 UTC
The storage issue has now been identified. Servers with attached disks will slowly be coming up. Some databases may need to be reviewed to confirm they are fully operational. We apologize for the inconvenience, and thank you for your patience.
Sep 17, 15:54 UTC
We are currently working with the vendor to address an issue with storage. Those that are affected are those with databases or those with attached disks. More updates to come. If you have any questions or concerns, please create a support ticket. You can also subscribe to these updates by clicking on the Blue button on status.ninefold.com
Sep 17, 15:20 UTC
Virtual servers that do not have attached disks are coming back online. Ongoing investigation with services that may impact our app customers with databases. Update to come within the hour.
Sep 17, 14:33 UTC
The affected network device has now been restored. We are continuing to work on full service restoration. If you need to contact our support team, please file a ticket. Thank you for your patience during this time!
Sep 17, 12:37 UTC
Our engineers have identified an issue with a network device in our US data center. We are continuing to work on restoring services to customers.
Sep 17, 12:17 UTC
Restorations are on-going, Some customers apps/servers will still have issues at this time. If you need to contact our support team please file a ticket.
Sep 17, 11:17 UTC
To ensure the quickest restoration time possible, please avoid processing commands via the Ninefold Portal (Example:Start, Reboot, Stop) - Ninefold Support.
Sep 17, 10:35 UTC
Our Infrastructure team are currently working to restore service to affected customers.
Sep 17, 10:11 UTC
Support & Engineering are currently investigating.
Sep 17, 09:57 UTC